Refunds, Credits & Disputes

Refunds in Split Pay aren't always straightforward — the answer depends on whether the payment went directly to your landlord or through a portal, and whether the money has finished processing. The articles below explain what can be refunded, what can't, and how long each path takes.

This sub-section also covers landlord credits in your portal (and the choice you may be asked to make), double charges, canceling a scheduled payment, changing the date of your second Split Pay payment (including why your Pay Now page may still show as overdue after you've rescheduled), and the difference between disputing a charge with Split Pay and filing a chargeback with your bank.