Get in touch with us right away. Unauthorized payments go through our compliance department for review.
What we'll need:
The date and amount of the charge
A brief description of why you didn't authorize it (e.g. someone else accessed your account, charge you don't recognize, etc.)
What happens next:
We pass it to our compliance department to review
They look at the details and determine the right path forward
If a reversal is warranted, the refund goes back to the card that was charged
They'll reach out to you directly with the outcome
Important: don't contact your bank to dispute the charge — that can create complications that slow everything down and may affect your account standing. Let us handle it through our compliance review first.
If someone else accessed your Split Pay account, also check the FAQ on unauthorized account access for steps to secure your account.