If money showed up in your Split Pay account from your portal, your portal sent it — not Split Pay. Portals send credits for things like overpayment refunds, security deposit returns, payment adjustments, or a payment they couldn't accept. Your property management can tell you exactly why you received one.
Here's what happens to the money:
Most credits are refunded automatically. We send the funds to your connected debit card within 3–5 business days, and you'll get a confirmation email when it's initiated.
Some credits need a quick reply from you. For larger or unusual credits, we'll email you asking why you received it. Reply within 3 business days — if we don't hear back, the credit is automatically returned to your portal, and you'd work with your property management from there.
If your landlord asked for the funds back after a failed payment was retried, we'll ask you to choose: a refund to your bank (3–5 business days) or sending the funds back to your portal (1–2 business days). Once processing starts, that choice is final.
Credits can't be held in your Split Pay account, and we can't create or change them — only your portal can.