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Account Holds & Verification Reviews

Account & Payment Holds

When something needs to be verified before a payment or account can move forward — your lease, your identity, a document — Split Pay places a hold. The articles below explain exactly what we're asking for, what formats we accept, how long reviews take, and what happens if you don't meet a deadline.

If you have a payment due today and your account is on hold, the articles below cover what to do right now.

  • Why is my payment on hold?
  • Why does Split Pay need a copy of my lease, mortgage statement, car payment, or student loan documentation?
  • How do I upload my lease, mortgage statement, car payment, or student loan documentation?
  • What format does my lease, mortgage statement, car payment, or student loan documentation need to be in?
  • How long does the verification review take?
  • What if my lease, mortgage statement, car payment, or student loan documentation gets rejected?
  • My account is on hold because my name doesn't match my bank — what now?
  • What if I can't provide a lease, mortgage statement, car payment, or student loan documentation?
  • My landlord got an email asking to verify their identity — is this real?
  • What happens if I miss the deadline for documentation?
  • I have a payment due today and my account is on hold — what do I do?
  • Why is my account suspended after I missed a verification deadline?

Still need help?

Text us

1 (877) 749-3592

Available 24/7

Email us

support@splitpay.com

Replies in ~1 business day

Call us

1 (877) 749-3592

Mon–Fri 9am–8pm EST

Split your bills into two.
Less stress, better timing.

PRODUCTS

  • Rent

  • Mortgage

  • Car payment

  • Other bills (coming soon)

LEARN MORE

  • How it works

  • Safety & security

  • About us

  • Help & FAQs

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  • Terms of service

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© 2026 Visible Ideas Inc.

Split Pay™ is a financial technology company, not a bank. Banking services are provided by Evolve Bank & Trust, Members FDIC.

Split your bills into two.
Less stress, better timing.

PRODUCTS

  • Rent

  • Mortgage

  • Car payment

  • Other bills (coming soon)

LEARN MORE

  • How it works

  • Safety & security

  • About us

  • Help & FAQs

  • Property managers

  • Terms of service

  • Privacy policy

© 2026 Visible Ideas Inc.

Split Pay™ is a financial technology company, not a bank. Banking services are provided by Evolve Bank & Trust, Members FDIC.

Split your bills into two.
Less stress, better timing.

© 2026 Visible Ideas Inc.

Split Pay™ is a financial technology company, not a bank. Banking services are provided by Evolve Bank & Trust, Members FDIC.

PRODUCTS

  • Rent

  • Mortgage

  • Car payment

  • Other bills (coming soon)

LEARN MORE

  • How it works

  • Safety & security

  • About us

  • Help & FAQs

  • Property managers

  • Terms of service

  • Privacy policy

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