Upload it directly through your Split Pay account or through the secure link we sent in your email — never via SMS, chat, or replying to email.
Steps:
Open your Split Pay account, or click the upload link in the verification email we sent you
Select your file — your lease (for rent), mortgage statement (for a mortgage), car payment documentation (for a car payment), or student loan documentation (for a student loan). PDF, JPG, or PNG — see file requirements below.
Upload — you'll see a confirmation when it's received
Wait for the review — we'll email you the outcome
Why upload through your Split Pay account, not email or chat:
Security. The in-app upload is encrypted end-to-end. SMS and chat aren't secure channels for sensitive documents.
Compliance. Our compliance team only accepts documents through the official upload flow.
If you have trouble uploading:
Check the file format (PDF, JPG, PNG)
Check the file size (under 10MB)
If your account is suspended and you can't access the upload feature, contact us — if we're still waiting on a document from you, we can send you the secure upload link directly
For technical issues, see the FAQ on upload troubleshooting
One thing not to do: don't email your document to support or send it via chat — even though it might feel easier. Our compliance team can't process documents that come in through those channels.
Once your document is uploaded, a hold on a scheduled payment is decided the same day if your document is in by the deadline in your notification. A hold during setup is decided within 2 business days.