Yes, that's a real email from Split Pay. Here's why it happened and what it means.
Why we sent it:
Our compliance team found something that needed a landlord-side verification step. This isn't an accusation — it's a security check that protects both you and your landlord. Common triggers:
An account or payment pattern that needs confirmation from the landlord's side
A detail in setup that didn't match between your account and the landlord's records
A first-time payment to a new landlord recipient
What your landlord needs to do:
Open the email we sent them from Split Pay
Click the verification link
Complete a quick selfie verification — usually 2 minutes
Once they're done, our compliance team reviews and we resume processing
How long it takes:
Once your landlord completes verification, the identity review is done within 1 business day, and we'll email you the outcome
The email link works on phone or computer
If your landlord is hesitant:
The verification is on your landlord's end, not yours — they're the one being verified
The verification itself isn't a Split Pay sign-up and doesn't add them to anything — it's a one-time identity check.
They can reach out to us directly if they have questions before completing it
If your landlord doesn't complete it within 2 business days:
Get in touch with us
We can resend the verification link
If your landlord refuses or doesn't respond, the payment may not be able to process — we'd work with you on alternatives
If you want to send your landlord a heads-up before the email lands, that often helps.