Two options, depending on whose bank account it actually is.
Option 1: Prove you own the account — or that you're authorized to use it
If the bank account or card is yours but the name doesn't match (e.g., joint account with a spouse, recent name change, nickname vs. legal name), you can submit proof of ownership:
Bank or card statement from the last 60 days showing your name on the account
Joint account statement from the last 60 days showing you as one of the account holders
A letter or document showing a legal name change — marriage certificate, divorce decree, court order
If the account belongs to someone else, the account owner can give you a signed authorization letter instead. It needs ink signatures and dates, an expiration date, the property address, and the last 4 digits of both the card and the account.
Upload through the app or the link in the email we sent.
Option 2: Use a payment method that matches
Cancel the current payment and connect a bank account or debit card that matches your Split Pay account name exactly
Why this happens:
Names need to match for regulatory and security reasons. It's a baseline check across the financial industry — not specific to Split Pay.
Important deadlines:
You have 2 business days to respond to the hold
If you miss the deadline once, your payment cancels — you can submit a new one with corrected info
If you miss the deadline twice, your account may be suspended
Worth knowing:
"Matching" doesn't have to be word-for-word — but the legal name on the bank record needs to align with your verified Split Pay name
A name on a joint account is fine as long as you can prove your connection to it
Nicknames (Mike vs. Michael) typically need documentation to verify
Get in touch if you're not sure what counts as proof for your situation.