Your document is with our compliance team, and every upload is reviewed by a person — you don't need to call, follow up, or do anything else. You'll get an email with the decision: the same day for a hold on a scheduled payment, or within 2 business days for a hold during setup.
Emailing our compliance team (mailto:compliance@splitpay.com) won't speed up a review in progress and can actually slow it down, so the best move is to wait for their email.
If the decision is that your document didn't establish the match, the email will say exactly what was missing — see My card verification document wasn't accepted — what do I do?.
Note: if your upload link won't open or the upload won't go through, head to splitpay.com/help and we'll get you a fresh link.