You've got options before things get more complicated. The earlier you reach out, the more flexibility we have.
If you haven't hit your due date yet:
The fastest move is the pay-now link in any of our text or email reminders — you can push your payment date up to 4 business days past your original due date (weekends and bank holidays don't count) yourself, no need to contact us.
If you'll need more time than that, contact our team and we'll talk through what makes sense for your situation.
If your payment is already past due:
You still have a few paths available — but they narrow as time goes on
Just paying off the balance works at any point and is the cleanest path
If you're no more than 4 business days past your original due date, the pay-now link in our texts and emails still lets you move your date yourself
For longer changes, contact our team and let's figure it out together
The worst thing you can do is nothing. If we don't hear from you and your balance stays unpaid, the situation gets harder to fix. Committing to a path — any path — early is what protects your Split Pay account.
Contact our team. We've helped a lot of people through this and we want to help you too.