If it's been at least 5 days since your payment showed as paid in your Split Pay account and your landlord, lender, or servicer still says it was returned, get in touch with us at splitpay.com/help.
If it's been less than 5 days, give it a little more time — it can take a few days for a payment to show up correctly on their side.
When you reach out, include the date and amount they say was returned, and any notice or screenshot they sent you.
Note: If your payment was returned because your portal account is closed or you've moved, see My portal payment was returned — account closed or moved on.