Two options — and the first one is the fastest way to connect Split Pay.
When your portal asks you to connect a bank by logging in (a bank-search screen powered by Plaid or a similar service), search the list for "Split Pay" and sign in with your Split Pay email and password. That links the two accounts instantly — no account and routing numbers to type, no micro-deposits to verify.
If Split Pay isn't in your portal's bank list, look for the manual option instead and enter your Split Pay account and routing numbers yourself. Portals label it differently:
"Add bank account manually"
"Enter account and routing numbers"
"Skip and enter manually" or "Don't see your bank?"
"eCheck" or "Bank Account" (not debit card)
Account type: Checking. If asked for a bank name, enter Evolve Bank & Trust (our banking partner). You don't need a bank login — just the numbers. Manual entry usually means your portal will verify the numbers with micro-deposits — see What are micro-deposits and why is my portal asking me to verify them?
Don't pick a different bank from the list (our banking partner included) and try to log in — your Split Pay numbers aren't tied to a bank login, so that flow can't authenticate them.
If your portal only offers a bank-login flow and Split Pay isn't in its list, that portal can't use Split Pay yet. In that case:
Ask your portal or landlord whether they can enable manual bank (ACH) entry on your account.
Use a different payment method for that portal in the meantime.
Consider using Split Pay for a different bill (mortgage, car payment, or student loan) if rent isn't an option.
If you've tried both paths and the portal still won't accept Split Pay, contact our team — there may be a portal-specific quirk we can help with.