I pay through a portal, lender, or mortgage servicer with Split Pay — how do I change the email I use to log in?

Don't delete your account to change your email. Your Split Pay account and routing numbers are tied to your identity, and they're permanently linked to the email and sign-in method you used when you signed up — you can only access them through that original email and sign-in method.

To get into your Split Pay app, log in using the original method you used when you signed up (Google, Apple, or email/password) and the original email tied to that account. Your account is still there.

The email you log in with can't be changed. If you think your email has been compromised, contact us right away at splitpay.com/help. If you've lost access to it for good and you signed up with email and password, reach out there too — in rare cases, once we've verified your identity with a selfie check sent by text, we may be able to text you a link to reset your password and update the email your notifications go to. If you signed up with Google or Apple and can't get back into that account, we aren't able to restore access on our end — you'll need to recover it with Google or Apple.

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