It's already fixed. Split Pay moved every customer to one account — if you ended up with two in the past, the duplicate was closed automatically, and everything that matters lives on the first account you created: eligibility, Split Pay account and routing numbers, history.
You don't need to do anything. When you sign in, we'll point you to the email on the first account you created if you enter a different one.
Not sure which account to use? Start signing in — the screen shows you the email of the first account you created.
Think we kept the wrong one? The first account you created is the one that stays open, and we can't switch it to another account on request. If one of the accounts isn't yours, contact us.
Account on hold because of a duplicate? If you can sign into the extra account, delete it in the app with "Delete my account" — not the first account you created. If you can't sign into it, contact us.
The closed duplicate shows as suspended — that's expected. It stays closed so a duplicate can't come back.
Each customer can have only one Split Pay account, so any other account is suspended.