The fastest way to get help is the Split Pay virtual assistant — it can handle almost anything you'd ask, from payment questions to account issues to verification troubleshooting.
How to reach it:
In the Split Pay app — tap Help from your Split Pay account
Or head to splitpay.com/help
For more personal or higher-touch needs:
If the virtual assistant can't fully resolve what you're working through, you'll be smoothly transferred to someone on our team. No need to repeat yourself — the conversation context comes with you.
Hours: the virtual assistant answers chat and text messages around the clock. Our team is available Monday–Friday, 9:00 AM–8:00 PM ET by chat, text and phone, and we reply to email within one business day. If you reach out after hours, choose text or email and someone will follow up the next business day. Contact methods and any holiday changes are always listed at splitpay.com/help.
A tip: try the virtual assistant first even if you think your situation is unique. It's faster than you'd expect, and it'll route you straight to a human if it needs to.