If you’ve connected Split Pay to your portal and you’re not seeing a charge yet, that’s usually expected — your portal (not Split Pay) controls when the payment gets pulled, and there’s a built-in lag before your card is charged.
Here’s how it works:
- You connect Split Pay in your portal and schedule the full payment amount.
- Your portal pulls the payment on or near your due date — exactly when is up to them. When it does, your portal will show the payment as made.
- That portal confirmation comes first. It can then take 1–2 business days for your portal to send us the actual payment request — and that’s when we charge your debit card. So you’ll usually see your portal confirm the payment before you see the charge from Split Pay.
So if your due date is the 1st and you don’t see a Split Pay charge yet, that’s normal — either your portal hasn’t pulled yet, or it has and we haven’t received the request from them yet.
What you should do:
- Keep your debit card funded until you get confirmation from Split Pay that your card has been charged — not just the confirmation from your portal. The two can be 1–2 business days apart.
- Watch for the email from Split Pay confirming the charge.
If your due date has passed and you still haven’t seen any activity, get in touch and we’ll check what’s happening on our end.