Yes — for everyone, every time. There are no exceptions.
Identity verification is a federal regulatory requirement for any financial service that handles payments. The same rules apply to your bank, your credit card company, payment apps, and Split Pay.
What it accomplishes:
Confirms you are who you say you are
Prevents someone else from opening an account in your name
Stops fraud and identity theft from spreading
Protects everyone in the system (including legitimate customers)
A few things worth knowing:
We apply verification the same way to every customer. It isn't more or less strict based on who you are, where you live, or what your situation is.
Verification isn't about us not trusting you specifically — it's a baseline check that applies to literally everyone.
We have no ability to skip or bypass verification. Not for celebrities, not for friends and family, not for our CEO. The system is the system.
If you're frustrated with the process, get in touch — we'd rather hear it than have you give up. And if you're hitting a specific block (failed attempts, document issues), the FAQs in this section walk through what to do.