Yes — that's a real email. Evolve Bank & Trust is the bank that sends your Split Pay payouts and handles tax reporting, and they collect your tax info so they can issue a 1099-K when your payments cross the reporting threshold for the year.
Before you fill anything out, check the sender. A legitimate Evolve email comes from a getevolved.com address, and it will never ask for a password, a bank login, or a money transfer. If anything feels off, don't click. Forward it to our Support team and we'll confirm whether it's real.
Once the sender checks out, it's safe to complete the W-9 through the link in the email. They'll ask for the standard stuff: your name, address, and tax ID (or EIN if you're filing as a business).