Yes — that's a real email. Evolve Bank & Trust is the bank that sends your Split Pay payouts and handles tax reporting. They're required by the IRS to collect your tax info so they can issue a 1099-K if you hit the $5,000 reporting threshold for the year.
It's safe to fill out the W-9 directly through the link in the email. They'll ask for the standard stuff — your name, address, and tax ID (or EIN if you're filing as a business).
If something feels off — the sender domain isn't from getevolved.com, or it's asking for a password, bank login, or money transfer — don't click anything. Forward it to our Support team and we'll confirm whether it's real.