If multiple tenants are running into approval issues, the most common explanation is the same one that affects most individual cases: tenants linking a bank account they only use for paying bills, instead of the account where their income gets deposited. Fixing that single thing unblocks a lot of these.
What you can do:
Share the income-account tip with your tenants proactively. Before they apply, let them know they should connect the bank account where their paycheck lands — not a separate bill-pay account. A short message in your standard rental communications goes a long way.
When tenants are denied, they get all the specific guidance they need directly from us — both in the app and in the email — including any factors that apply to their case. So they have what they need to try again.
If you're seeing a real pattern across many tenants and want us to look into it, get in touch — we want to know.