Contact our team directly. We're here to help, and almost every "unexpected charge" question can be sorted in a few minutes once we walk through it together.
Why talk to us:
Most charges that look unfamiliar turn out to be expected — a scheduled second payment, a payment that hit a day later than you thought, or a charge that shows on your statement as "Evolve Bank & Trust" instead of "Split Pay"
We can look into the charge with you and resolve it
If something genuinely isn't right, our compliance team takes over and we'll guide you through it
The simple flow:
We walk through the charge together
If it's a legitimate Split Pay payment, you'll know exactly what it is and why
If something genuinely isn't right, we handle it through the right channel
Either way, talking to us is the fastest way to find out what the charge is and get it sorted.
If you've already filed a chargeback with your bank, let our team know — we can still help, just with more steps involved.