I can't access my Split Pay account — can I just create a new one?

No — and you won't be able to. Split Pay is one account per person, so signing up again with the same phone number points you straight back to your main account's email. Getting back in is usually easier than you think:

Note for direct rent payers: if you pay your landlord directly through Split Pay and would rather start fresh, we can close your old account once anything outstanding is settled — then you're free to create a new one. Contact our Support team to get it started. This applies to direct rent only — if you pay through a portal, lender, or mortgage servicer, your Split Pay account and routing numbers live on your main account, and starting over isn't an option.

If you genuinely have a different Social Security Number — a rare case — contact our Support team and we'll route it to the right team.

Still need help?