I can't access my Split Pay account — can I just create a new one?

No — and you won't be able to. Split Pay is one account per person, so signing up again with the same phone number points you straight back to the email on the first account you created. Getting back in is usually easier than you think:

Note for direct rent payers: this applies to you too. Whether you pay your landlord directly through Split Pay or pay through a portal, lender, or mortgage servicer, starting over with a new account isn't an option — getting back into the first account you created is the way forward. If none of the steps above work, contact us and we'll help.

If you genuinely have a different Social Security Number — a rare case — contact us and we'll route it to the right team.

Still need help?