Most of the time, your payment is on the way — it just hasn't fully settled on the other side yet. Portal payments usually settle within 1–3 business days of being requested.
This applies to any payment you make through a portal — whether you're paying a landlord (rent), a mortgage servicer, or an auto lender. The recipient is whoever your portal sends the money to.
First, check the status in the Split Pay app:
"Processing" or "In Progress" → it's on the way, give it a couple of business days
"Completed" → we sent it. If they still don't see it, the issue is on their end
"Failed" or "Returned" → see the FAQ on My portal payment failed. How do I retry?
If we sent the payment and they still say they don't have it:
Ask them to wait 1–2 more business days — portal-side settlement can lag
Get in touch with us — we'll pull the ACH trace details so they can check on their side
They can use those details to investigate with their portal or servicer
We don't have visibility into their portal directly, but we can give them everything they need to find the payment on their side.