This FAQ is for direct renters — where Split Pay sends payment to your landlord directly, and your landlord needs to accept your request once per rent plan. If you pay through a portal, lender, or servicer using Split Pay account and routing numbers, see What should I tell my landlord about Split Pay?.
For direct payments, your landlord will need to be at least minimally aware of Split Pay — because they'll receive a notification asking them to accept your request. They accept once per rent plan, within 5 business days, and after that every payment you schedule on the plan runs automatically.
Here's the simple version of what to tell them:
"I'm scheduling my rent through Split Pay. You'll get a notification asking you to accept my request — please accept within 5 business days, then create a landlord account at rent.app/landlord and connect your bank (about two minutes, one time). After that, the full rent amount comes to you automatically: it's sent on the scheduled date and arrives within 3–5 business days. Nothing else changes on your end."
That's the core of it. A few things worth knowing:
They don't need to partner with anything. They accept your request once per rent plan, and the first time they also create a landlord account at rent.app/landlord and connect their bank — about two minutes, one time.
They get the full rent amount — it's sent on your scheduled date and arrives in their bank within 3–5 business days.
They don't see anything about Split Pay's split mechanic on their side. The split happens entirely between you and Split Pay.
If your landlord pushes back:
Most concerns disappear once they understand they're being paid in full and on time. If they have specific questions for us, they can contact our team and we'll talk them through it.
If your landlord refuses to accept your request:
See the FAQ on My landlord won't accept my Split Pay payment — what do I do? (Direct renters).