This FAQ is for direct renters — where Split Pay sends payment to your landlord directly, and your landlord needs to accept each payment. If you pay through a portal, lender, or servicer using Split Pay account and routing numbers, see What should I tell my landlord about Split Pay?.
For direct payments, your landlord will need to be at least minimally aware of Split Pay — because they'll receive a notification asking them to accept each payment you schedule.
Here's the simple version of what to tell them:
"I'm scheduling my rent through Split Pay. You'll get a notification asking you to accept the payment — once you do, the full rent amount comes to you on the scheduled date. Nothing else changes on your end."
That's the core of it. A few things worth knowing:
They don't need to sign up or partner with anything. Accepting the payment is a one-click action.
They get the full rent amount on the scheduled date — same as always.
They don't see anything about Split Pay's split mechanic on their side. The split happens entirely between you and Split Pay.
If your landlord pushes back:
Most concerns disappear once they understand they're being paid in full and on time. If they have specific questions for us, they can contact our Support team and we'll talk them through it.
If your landlord refuses to accept the payment:
See the FAQ on My landlord won't accept my Split Pay payment — what do I do? (Direct renters).