This FAQ is for portal customers (rent, mortgage, or car loan) where your portal, lender, or servicer pulls payment from your Split Pay account and routing numbers. If you're a direct renter — where Split Pay sends payment to your landlord directly — see What should I tell my landlord about Split Pay? (Direct renters).
You don't have to tell them anything — but if you want to, here's the simple version:
"I'm using a payment service that helps me manage timing. You'll receive the full amount on the scheduled date, just like always."
That's it. Most landlords, lenders, and servicers don't ask, and most of the ones who do are satisfied once they understand they're getting paid in full and on time.
What you don't have to do:
Get them to sign up
Get them to partner with us
Get them to approve anything
If they want more information: they're welcome to reach out to us directly. We're happy to walk them through it.
If you want to keep it really simple, you don't need to bring it up at all — just add Split Pay to their portal and let the payments speak for themselves.