You're not being charged twice — that email is about your second Split Pay payment, not your bill.
Here's what just happened:
You paid your bill in your portal — full amount, on time ✅ (this works the same whether it's rent, a mortgage, or a car payment)
Your portal pulled the full amount using your Split Pay account/routing numbers
Split Pay covered the full payment to your landlord, mortgage servicer, or lender on your behalf
Now Split Pay needs to be paid back by you, in two installments
The email you got is the heads-up that the second installment (your second Split Pay payment) will hit your debit card in about 14 days. That's the back half of the split — not a duplicate charge for your bill.
The full picture:
Day 0: Portal pulls the full amount → Split Pay pays your landlord, servicer, or lender in full → You pay Split Pay's first installment (charged to your debit card)
~Day 14: Split Pay's second installment charged to your debit card (the email you got is about this)
You authorized both installments when you signed up for Split Pay — this is the agreement: Split Pay covers your full payment upfront, you pay us back in two pieces.
Why this is confusing:
Your portal often shows "payment processed" or "thank you" immediately after pulling the payment, which feels like the transaction is done. But on Split Pay's side, you've only completed the first half — the second is scheduled for two weeks later.
What to do:
Look at the amount in the email — it should match your expected second payment amount (which is shown in the Split Pay app)
Confirm the date — it should be ~14 days after your portal pulled the payment
Make sure your debit card has funds when the second payment hits
If the amount or date doesn't match what you expected, or if you're not sure this is a legitimate email, get in touch.