If your portal sent the payment back to us, it usually means the company behind that portal doesn't accept this kind of electronic payment — sometimes due to state law restrictions, sometimes a policy on their end.
We don't always get a specific reason from the portal. What we know:
Your payment was returned to us
Our system has automatically refunded you back to your original payment method (usually within 3–5 business days)
You haven't been charged for a payment that didn't go through
What to do next:
Check with whoever you pay through the portal — your mortgage servicer, auto lender, or other biller. Ask what payment methods they accept. Some only accept certain methods, and Split Pay can't override their rules.
If they don't accept this kind of electronic payment, Split Pay can't push it through their portal. You'll need to use one of their accepted methods.
Trying the payment again with a different method likely won't work if there are electronic-payment restrictions on their end. Check with them first.