Keep your account funded. Direct payments to your landlord can't be retried once they've failed — the autopayment is done. If you have funds now, the right move is to make sure they stay in your account until your payment is processed.
Here's how to handle it:
If your scheduled autopayment failed entirely:
You'll need to set up a new payment. Open your Split Pay account, schedule the payment, and keep your bank account funded until you see two things:
We've confirmed (by email or in your Split Pay account) that your payment has been processed
The funds have actually been pulled from your bank account
Until both of those happen, don't move money out of the account. ACH payments can take 3–5 business days to settle — a payment that looks "submitted" hasn't actually pulled yet.
Timing for the new payment:
Submitted before 4pm Eastern Time: processes the same day
Submitted after 4pm ET: processes the next business day
Your bank account needs to have the funds at 4pm ET on the day it processes — that's when the charge actually happens
One important note: if your bank charged you an overdraft or NSF fee for the original failed pull, that fee is between you and your bank — it's not something we can refund on our end.
If the new payment also fails or you can't figure out why, contact our Support team.