When you pay your rent, mortgage, or car loan through a portal, lender, or servicer using Split Pay, what you need to do during a move depends on the product.
If you're moving to a new rental:
Wait until any in-progress payments clear before doing anything.
Cancel your current plan. From your profile at splitpay.com/home — where your Split Pay account numbers are shown — open Plan Details and tap Cancel Plan. Your Split Pay account/routing numbers stay the same.
Update your resident portal. Remove the old saved Split Pay payment method and set up an alternate payment method until your new Split Pay setup is in place. If you skip this step, the portal will keep trying to charge a closed setup, which gets rejected as an ACH error and may trigger late fees on their end.
Apply for Split Pay at your new property through the app.
Once you're approved, add Split Pay back to your new resident portal as the saved payment method.
If you have a mortgage:
Moving doesn't change your mortgage. Your Split Pay setup with your mortgage servicer stays as-is — same Split Pay account and routing numbers, same servicer, same arrangement. If you've sold the property tied to the mortgage and the loan is closed, just stop the recurring payment in your servicer's portal.
If you have a car loan:
Moving doesn't affect your car loan. Your Split Pay setup with your auto loan servicer stays as-is — no changes needed.
About your eligibility (rent customers):
Applying at your new property is a new application — your approval doesn't carry over automatically, because you'll be paying somewhere different. It's reviewed against your current financial picture, so your eligibility could come out higher, lower, or the same. The 30-day window only holds your approval steady for the exact amount and bill you originally applied for; a move falls outside it. You can reapply anytime.
Your transaction history stays in your Split Pay account — you can still see everything from your old situation.
If anything's unclear or you hit a snag, contact our Support team and we'll help.