When you pay your rent, mortgage, car payment, or student loan through a portal, lender, or servicer using Split Pay, what you need to do during a move depends on the product.
If you're moving to a new rental:
Pay off your second payment and let any in-progress payments clear before doing anything. Your second payment settles in 3–5 business days, and a plan can't be cancelled while it's still outstanding.
Cancel your current plan. From your profile at splitpay.com/account — where your Split Pay account and routing numbers are shown — open Plan Details and tap Cancel Plan. Your Split Pay account and routing numbers stay the same.
Update your resident portal. Remove the old saved Split Pay payment method and set up an alternate payment method until your new Split Pay setup is in place. If you skip this step, the portal will keep trying to charge a closed setup, which gets rejected as an ACH error and may trigger late fees on their end.
Apply for Split Pay at your new property through the app.
Once you're approved, add Split Pay back to your new resident portal as the saved payment method.
If you have a mortgage:
Moving doesn't change your mortgage. Your Split Pay setup with your mortgage servicer stays as-is — same Split Pay account and routing numbers, same servicer, same arrangement. If you've sold the property tied to the mortgage and the loan is closed, just stop the recurring payment in your servicer's portal.
If you have a car payment or student loan:
Moving doesn't affect your car payment or student loan. Your Split Pay setup with your auto or student-loan servicer stays as-is — no changes needed.
About your eligibility (rent customers):
Applying at your new property is a new application — your approval doesn't carry over. It's reviewed against your current financial picture, so your eligibility could come out higher, lower, or the same. That's true even if you reapply within 30 days — nothing carries over when you cancel and reapply. You can apply as soon as your current plan is cancelled.
Your transaction history stays in your Split Pay account — you can still see everything from your old situation.