This FAQ is for portal customers (rent, mortgage, or car loan) where your portal, lender, or servicer pulls payment from your Split Pay account and routing numbers. If you're a direct renter — where Split Pay sends payment to your landlord directly — see My landlord won't accept my Split Pay payment — what do I do? (Direct renters).
It's worth checking what they actually mean. Most of the time, landlords think Split Pay is something they have to opt into or partner with — and once they understand how it actually works, the issue goes away.
The reality is simple:
You add Split Pay account and routing numbers to their portal (like adding any bank account)
They receive your full payment on your due date
They don't have to sign up, approve anything, or do anything differently.
What to do:
Talk to them. Share the language above. A lot of landlords change their mind once they realize they're being paid in full and on time.
If they still say no: at that point, it becomes a relationship and trust thing. We don't want to create friction with your landlord, so we won't suggest you go around them.
If their portal blocks Split Pay outright: that's a portal-level limitation (some portals like Zillow Rental Portal don't accept payments from us). See the FAQ on Can I use Split Pay with my Zillow Rental Portal?.
If they have questions for us directly, they can reach out and we'll talk them through it.