One business day. Compliance reviews and responds within 24 hours of your case being escalated, Monday–Friday.
What that timeline does and doesn't include:
✅ Includes the review itself, decision, and reaching out to you
❌ Doesn't include weekends or holidays — a case submitted Friday afternoon may not get a response until Monday
You don't need to contact us during the wait. Compliance will reach out directly via email. Re-contacting can actually slow things down because it shuffles the queue.
If a business day has passed and you haven't heard back:
Check your email (and spam folder) — they reach out to the address on your account
If you used Apple Sign-In, check whether you have an Apple Private Relay email forwarding turned on
If you have a payment coming up while you wait: you'll need to pay your landlord, lender, or servicer directly using a different method (bank bill pay, Zelle, etc.) — Split Pay can't process payments before verification is complete.