One business day. Compliance reviews and responds within 24 hours of your case being escalated, Monday–Friday.
What that timeline does and doesn't include:
✅ Includes the review itself, decision, and reaching out to you
❌ Doesn't include weekends or holidays — a case submitted Friday afternoon may not get a response until Monday
You don't need to contact us during the wait. Compliance will reach out directly via email. Re-contacting can actually slow things down because it shuffles the queue.
If a business day has passed and you haven't heard back:
Check your email (and spam folder) — they reach out to the address on your account
If you used Apple Sign-In, check whether you have an Apple Private Relay email forwarding turned on
If it's been clearly more than one business day with nothing, get in touch with us and we'll check the status
If you have a payment coming up while you wait: you'll need to pay your landlord, lender, or servicer directly using a different method (bank bill pay, Zelle, etc.) — Split Pay can't process payments before verification is complete.