Only the compliance department can send a new selfie verification link — and they only do it after manually reviewing your case.
Why support can't send new links:
When a new selfie link is sent, it automatically voids the previous one. So if support sent you a new link every time you asked, you could end up stuck in a loop where each attempt cancels the last and verification never completes.
The right path:
If you've failed verification, the system automatically moves you through the three-attempt flow (basic check → ID upload → selfie + ID)
If you've failed all three, your case goes to compliance for review
Compliance reviews everything and decides if a new selfie link is needed — if so, they send it directly with specific guidance
If you've been waiting more than one business day after your third failed attempt and haven't heard anything, get in touch with us and we'll check on the status. Otherwise, hang tight — compliance will reach out.