If your tenant's payment fails — usually because of insufficient funds in their account — you'll get an email letting you know, and your tenant resolves it on their end.
Here's what happens next:
The retry is automatic. Your tenant isn't prompted to manually retry — the system attempts the payment again on its own.
We'll try up to two more times. As long as your tenant has funds available when a retry runs, it should go through.
If a retry succeeds, the payout to you starts the standard 3–5 business day clock.
If all three attempts fail (the original plus two retries), the plan fails entirely — your tenant will need to cancel the plan and set it up again to pay you.
You don't need to do anything except wait. If you haven't heard from your tenant and you're worried about late rent, follow up with them directly.
If a few of your tenants are running into payment failures, get in touch — we want to know.