If your tenant's payment fails — usually because of insufficient funds in their account — you'll get an email letting you know, and your tenant resolves it on their end.
Here's what happens next:
The retry is automatic. The system attempts the payment again on its own, and your tenant can also retry it themselves.
We'll retry once a day for 3 days. As long as your tenant has funds available when a retry runs, it should go through. If it still hasn't gone through, our team can send it again for up to 5 more days.
If a retry succeeds, the payout to you starts the standard 3–5 business day clock.
If the payment still doesn't go through after that, your tenant will need to set up a new plan to pay you. If the payment that failed was the first one on your tenant's plan, there's no retry — the plan is cancelled and your tenant sets up a new one.
You don't need to do anything except wait — if your tenant sets up a new plan, just accept the new request. If you haven't heard from your tenant and you're worried about late rent, follow up with them directly.
If a few of your tenants are running into payment failures, get in touch — we want to know.