Contact our Support team right away. Account takeover is treated seriously — our compliance team investigates and we'll work with you on resolution.
First steps, before anything else:
Change your Split Pay password — log in at splitpay.com/home, open your account settings, and go to Password
Check your email — has the recovery email been changed? Has anyone else been added?
Review your transaction history in the app — note any charges you don't recognize
Contact our Support team and tell us specifically what's wrong (charges you didn't make, Split Pay account changes you didn't authorize, etc.)
What we'll do:
Verify your identity before discussing account details — extra careful here because if someone got into your Split Pay account, we need to know we're talking to you
Pass the case to our compliance team for full review — typically a 1 business day response time
Help you secure the account — change credentials, review payment methods, lock down access
Process formal disputes for any unauthorized payments that have settled
What to gather for the conversation:
The dates and amounts of any charges you didn't authorize
Any password reset or security emails you didn't request
Whether you've shared your password with anyone (even a partner or family member)
Whether you noticed anything else unusual
Important — don't share more credentials: if you suspect account takeover, don't share more credentials over chat or email, even with us. Our verification process doesn't require your password.
About scheduled second Split Pay payments:
If the charge you don't recognize is your scheduled second Split Pay payment processing on its due date, that's not unauthorized — that's the back half of a Split Pay arrangement you originally authorized. See the FAQ on Why is my first payment bigger than my second payment?.
If you're experiencing financial fraud beyond your Split Pay account — multiple accounts affected, identity theft — also contact your bank and consider filing a report with the FTC at identitytheft.gov.