You don't need a formal dispute for a pending or future payment — there are easier paths.
If the payment is pending (in motion, not yet settled):
Get in touch with us. A payment that's already processing can't be cancelled, but our compliance team will look into it with you.
We'll typically reach back out within 1 business day
No form needed
If the payment is scheduled for the future (you haven't been charged yet):
You've got two self-serve options:
Cancel the invitation if it's a direct payment your landlord hasn't accepted yet — that cancels the plan
Cancel your plan in your Split Pay account (Plan Details → Cancel Plan) before the payment starts processing, as long as you don't have an outstanding second Split Pay payment
For canceling a specific scheduled payment, see the FAQs on canceling direct payments or canceling portal payments.
Why no formal dispute is needed:
The Written Statement of Unauthorized Debit form (the formal dispute path) only applies to payments that have already settled. For a pending payment, contacting us gets it reviewed, and a future payment can be cancelled before it starts processing — both much faster than a formal dispute.
One thing to know:
Cancelling a future payment doesn't change the underlying obligation. If you cancel a Split Pay payment that was supposed to cover your rent, your landlord still expects rent. And your second Split Pay payment is still owed — cancelling isn't a way to skip it.
If you want to genuinely cancel an obligation (not just delay it), get in touch and we'll talk through what's actually going on — there's usually a path that resolves things cleanly.