This FAQ is about connecting your personal bank account when you apply for Split Pay (via the bank-login search powered by Plaid). For connecting your Split Pay account/routing numbers to your portal, see How do I connect Split Pay to my portal? — it's a different flow.
First, try a few variations of your bank's name in the search:
Full legal name (e.g. "Bank of America" not "BofA")
Common abbreviations
Parent company name if it's a regional bank
If you find it after a few tries: great — go ahead and connect.
If you still can't find it: your bank isn't supported by Plaid right now. This is a limitation between your bank and Plaid — not something we can change.
You've still got options:
Connect a different bank account, if you have one
Use a debit card from any bank (including the one we couldn't connect)
If you're with a small credit union and your name doesn't show up at first, sometimes these take 4–24 hours to stabilize a connection. Try again in a few hours, then once more after 24 hours if needed.
If you're still stuck, contact our Support team.